Portal Self Storage

1. Service provider:

The advertised services under the Portal Self Storage brand are provided by Brijofi - Empreendimentos Turisticos, Lda, fiscal number 501674268 with offices in Av. Vilamoura XXI 8125-409 Vilamoura - Quarteira Algarve - Portugal, email address [email protected] and phone number +351 913 338 990.

2. Service Automation

2.1. The Portal Self Storage platform allows Users to electronically rent storage units, lockers, office spaces, garages, and other similar spaces at any of the available locations for personal or professional use. The process is fully automated and secure. Additionally, access to these spaces is managed and monitored via the platform, with the option to grant third-party access directly through the system.

2.2. Portal Self Storage ensures its locations are equipped with door control systems, lighting, video surveillance, intrusion detection, and fire detection for enhanced security. The Portal Self Storage platform enables Users to contract services and make payments flexibly, while also facilitating access to the rented spaces.

2.3. Due to the digital nature of the service, the User agrees that all communications regarding access to and use of the platform will be conducted electronically (e.g., via email).

3. Service usage

3.1. By using the Portal Self Storage platform, you are deemed a User and acknowledge your acceptance of these Terms and Conditions without reservation, as they apply at the time of use. If you do not fully agree with these Terms and Conditions, you should refrain from accessing the platform or utilising its associated features and services.

3.2. By accepting these Terms and Conditions, the User affirms that they are acting on their own behalf and/or on behalf of the organisation they represent (if applicable). The User declares that they are at least 18 years of age and possess full legal capacity to perform the actions they undertake, as well as the authority necessary to provide such acceptance. If representing a legal entity, the User guarantees the entity's validity and affirms their authority to act as its representative.

3.3. By accepting these Terms and Conditions, the User expressly agrees not to use the Portal Self Storage platform, its features, or associated services for any unlawful purposes.

3.4. Portal Self Storage reserves the right to modify these Terms and Conditions at any time without prior notice. Significant changes will be communicated to the User, but it is their responsibility to review them periodically.

3.5. Portal Self Storage implements reasonable security measures to protect the User's account, in line with industry standards and best practices for similar platforms. However, the platform is not liable for any losses caused by disruptions such as interference, service interruptions, computer viruses, technical malfunctions, or disconnections within the platform's infrastructure or data centre. These issues may temporarily impact access, navigation, or the availability of services to Users.

3.6. Under no circumstances shall Portal Self Storage, its representatives, or employees be held liable for any damages, whether direct or incidental, resulting from the malfunction of the platform, or for any damages arising from the reproduction, use, or exploitation of the platform.

3.7. Any violation of the provisions of these Terms and Conditions by the User shall constitute grounds for termination of the agreement by Portal Self Storage. Regardless of whether the agreement is terminated, Portal Self Storage reserves the right to seek compensation for any damages resulting from the User’s breach of these Terms and Conditions.

4. User Registration

4.1. To fully utilise the platform, the User must create an account that includes the following information: name, telephone number, email address, password, billing address, and, if applicable, a tax identification number.

4.2. The User is responsible for ensuring the accuracy and completeness of the information provided, as well as for keeping it up to date. The User shall be solely responsible for any false or inaccurate information submitted and, as a result, agrees to indemnify Portal Self Storage for any damages incurred due to the breach of this provision.

4.3. The User is responsible for all content entered into their account, as well as for any activities conducted within it. Portal Self Storage has no obligation to monitor the content or oversee the User’s compliance with their responsibilities.

4.4. Portal Self Storage does not have access to or knowledge of the password set by the User for accessing the platform, or the rented spaces. The User is responsible for maintaining the confidentiality of their password, ensuring its safekeeping, and using it appropriately. Additionally, the User must follow best practices regarding account security and the protection of stored assets, such as regularly changing their password and avoiding connections via public networks. Portal Self Storage is not liable for any damages resulting from the loss or misuse of the User's password.

4.5. Through the platform, the User can access their account in real time to update personal information, make new rentals or extend existing ones, verify the validity of their subscriptions (including the duration of paid space access), activate notifications for space access, and review the history of service subscriptions.

5. Services

5.1. Portal Self Storage offers access to a variety of spaces at the locations listed on the website, which are available for use by both individual consumers and professionals alike.

5.2. Portal Self Storage makes every effort to ensure that the information presented in the platform is up-to-date and free from typographical errors and, whenever these occur, it will correct them as soon as possible. At any time, Portal Self Storage may change, delete or move any information on the platform, without the need for prior notice, namely regarding available spaces/services, prices, promotions, offers and commercial conditions.

5.3. The User expressly acknowledges and agrees to the following:
a) The photographs provided are for illustrative purposes only. The User should review the information about the essential characteristics of the spaces, and in case of any doubts, is encouraged to contact Portal Self Storage for further clarification;
b) All Portal Self Storage spaces/services are subject to availability at all times;
c) The spaces available may differ from those depicted in generic marketing campaigns.

6. Space Selection and Subscription

6.1. After reviewing the information regarding the space's characteristics, pricing, associated usage costs, and other relevant details, the User selects the desired space and proceeds with the subscription process to make use of it.

7. Prices and Payment

7.1. The price of services is displayed on the Portal Self Storage platform in Euros (inclusive of VAT at the applicable rate) and may vary based on the specific characteristics of the space and the desired subscription period for its use.

7.2. Payment is made for the selected space at the time of rental.

7.3. The prices displayed on the platform are based on a 30-day subscription period. However, these are indicative, as some spaces (e.g., offices) may be available for shorter rental durations.

7.4. To subscribe to the service, the User must specify the subscription period, which determines the duration for which the space will remain paid and accessible. The cost is calculated based on the selected period for the chosen space.

7.5. Subscribing to the service requires the mandatory payment of a deposit (i.e. security fee), to ensure full compliance with the User’s obligations and to cover any potential damages to the provided space.

7.6. The price of services is subject to change by Portal Self Storage without prior notice, until the User confirms their subscription to the service.

7.7. Specific conditions may apply to each space, which may affect the pricing of the service.

7.8. To subscribe to the service, the User must have read and accepted the Terms and Conditions, during the final stage of the platform account configuration. Acceptance of the Terms and Conditions is a mandatory requirement for contracting the service. The User should save a copy of the Terms and Conditions for future reference.

7.9. Before confirming the subscription to the service, the User will be presented with a summary of the terms, including the selected space (and its location), the amount to be charged for the space, the security deposit deducted, the corresponding subscription period, and the necessary payment details. The User must review and confirm this information, proceeding with the payment only if they agree with the provided details. Portal Self Storage does not offer refunds.

7.10. By confirming the subscription to the service, the User enters into a service agreement with Portal Self Storage, acknowledging their acceptance of the space description and its characteristics, the price, the subscription period, and the Terms and Conditions. These Terms and Conditions constitute the sole agreement between the User and Portal Self Storage.

7.11. After the User confirms the subscription, they will receive an email confirming the service agreement with Portal Self Storage. This email will include a summary of the subscription details, such as the selected space (and its location), the total price (including the security deposit), the subscription period, and the selected payment method with corresponding details and deadlines. If any information is incorrect, the User must promptly request a correction by emailing [email protected].

7.12. Once the payment has been processed, Portal Self Storage will issue an invoice and provide a link to download the document via the email address provided by the User.

7.13. Upon the User's confirmation of the subscription and the subsequent full payment of the price, the contract for the provision of space rental services offered by Portal Self Storage is formalised. This contract will remain in effect for the initially subscribed period of use and can be extended at the User's discretion, subject to a new payment as outlined in Clause 10.

8. Space Access

8.1. Once the service contract is formalised and the respective payment has been completed, Portal Self Storage will send the User an email containing the necessary information to access the space.

8.2. Access to the space is carried out by scanning the QR code with a mobile phone. To do so, the User must be properly authenticated and authorised by the platform.

8.3. Portal Self Storage disclaims any responsibility for delays or inability to gain access to the space, resulting from circumstances beyond its control (including errors made by the User in providing their contact details).

9. Rules for access, permanence and usage of spaces

9.1. The User agrees to adhere to the rules for access, use, and conduct within the spaces set by Portal Self Storage, which are displayed on the premises. These rules include, but are not limited to, those related to the safety of individuals and property, the cleanliness and hygiene of entry points and the spaces, and respectful interaction with other Users.

9.2. The spaces provided by Portal Self Storage, including storage units, lockers, office spaces, and garages, are to be used solely for their intended purpose. Storage units and lockers are exclusively for the storage of personal or business items, and must not be used for any other purpose. Office spaces are to be used for professional, administrative, or business activities only, and not for storage or any other unauthorised use. Garages are intended exclusively for the parking of vehicles (motorcycles, cars or similar, according to the space). They may not be used for storage, mechanical repairs, makeshift workshops, habitation, or any other activity unrelated to parking. The use of the space must respect the boundaries of the rented garage, without occupying or obstructing areas belonging to other users. Users must not engage in any activity that may violate the designated purpose of the rented space.

9.3. Portal Self Storage storage units are intended for storing goods, with the following prohibitions:
a) Living beings;
b) Products that release vapors, smoke, or other substances of any kind;
c) Explosive or highly flammable materials;
d) Food or beverages;
e) Products prohibited by law;
f) Animal food;
g) Corrosive or hazardous substances that may cause damage in the event of a spill;
h) Toxic substances that could be harmful if ingested or inhaled;
i) Products requiring special storage or handling conditions not provided by the contracted space;
j) Items of significant economic value, as Portal Self Storage spaces are not intended to serve as safes.

9.4. In Portal Self Storage spaces, the following storage limits for the products listed below must be adhered to, with the percentage of the total volume not exceeding:
a) Rubber: 10%;
b) Cocoa: 70%;
c) Charcoal: 40%;
d) Flour: 30%;
e) Coconut Fiber: 50%;
f) Mineral, vegetable and animal fats: 20%;
g) Press Materials: 50%;
h) Powdered milk: 45%;
i) Log wood: 50%;
j) Malt: 25%;
k) Synthetic materials: 70%;
l) Molasses: 50%;
m) Agglomerated wood panels: 60%;
n) Paper: 40%;
o) Combustible floor covering: 65%;
p) Paper bags: 30%;
q) Plastic bags: 15%;
r) Wax candles: 15%;

9.5. Carrying out any work, alterations, interventions, perforations, or painting of the spaces or equipment is strictly prohibited. The User is solely responsible for ensuring that, upon termination of the contract, the space is returned in the condition as it was provided to them.

9.6. The User agrees that Portal Self Storage maintenance staff may, at any time and without prior notice, request access to the rented space for the following purposes, including but not limited to:
a) Maintenance or repair of damages or safety hazards;
b) Addressing any compliance or regulatory issues;
c) Conducting security checks or inspections;
d) Performing any other tasks necessary for the upkeep, security, and proper functioning of the space.

9.7. The User must ensure that the contracted space is properly secured after each access and is responsible for any loss, theft, or misplacement of stored goods. If desired, the User may place a padlock on the door of the contracted space to enhance security, provided they obtain prior authorisation from Portal Self Storage.

9.8. The User assumes sole responsibility for the nature of the goods stored in the contracted space, as well as any liability arising from such storage, including non-compliance with legal requirements. Portal Self Storage will not be held liable for any illegal use of the space, which includes any use contrary to the permitted storage activities outlined in these Terms and Conditions and other posted limitations at the locations.

9.9. The User will be held liable for any damages or losses, whether direct or indirect, resulting from their conduct and use of the space, access points, and common areas. Additionally, if the User provides access to the space to third parties, they will be fully responsible for the actions of such third parties and for any damages or losses, direct or indirect, resulting from their conduct and use of the space, access points, and common areas.

9.10. Portal Self Storage reserves the right to automatically and immediately deduct the amount paid by the User as a security deposit to cover any costs incurred in accordance with the previous paragraph, without prejudice to its right to seek additional compensation from the User for any damages exceeding the deposit amount.

9.11. The amount paid as a deposit may also be used to cover any cleaning expenses incurred by Portal Self Storage due to the User's conduct or that of any third party granted access by the User.

9.12. The User agrees to maintain an insurance policy that covers the value of the stored goods at all times.

9.13. Entrances, common areas, and other spaces will be monitored by Portal Self Storage, including through CCTV surveillance, to ensure the safety of individuals and property. No images will be captured from inside the rented spaces.

10. Contract Extension

10.1. The User may extend their subscription at any time, during the rental period of the space.

10.2. The User will be notified via email one week before the expiry date of the contracted term, with the necessary details to facilitate the extension payment. Additionally, reminder notifications will be sent two days before and on the final day of the contracted period, if the rental has not been extended and paid for.

10.3. If the User fails to pay the service extension, the contract for services with Portal Self Storage will automatically terminate, without the need for further communication, as outlined in the following clause.

11. Termination of Agreement

By denunciation

11.1. The contract will automatically terminate at the end of the contracted period of use (i.e., if the User does not extend the rental period), in accordance with clauses 7 and 10 of these Terms and Conditions.

11.2. Upon termination of the contract, the User will no longer have access to the space, and Portal Self Storage will be authorised to access and inspect the space.

11.3. The User must ensure that all goods are removed before the contract’s expiry date and time. Any goods not collected by the expiration will be considered abandoned for all legal purposes and will be removed from the space. Portal Self Storage reserves the right to determine the disposition of these goods.

11.4. Portal Self Storage will notify the User of the space inspection outcome and any resulting consequences within 10 days, as outlined below:

11.4.1 The space is considered "available for use":
The User will be contacted by Portal Self Storage to arrange the return of the security deposit. The User must provide their IBAN for the transfer, which will be processed within a maximum of 15 days after receipt of the necessary information.

11.4.2 The space is considered "unavailable for use":
Portal Self Storage will contact the User, providing photographic evidence and a written description of the space’s condition, along with the reasons for its assessment. Portal Self Storage will then retain the security deposit to cover any repair or cleaning costs, as outlined in clauses 9.10 and 9.11. Upon completion of the repairs and/or cleaning, Portal Self Storage will provide the User with a report detailing the costs incurred and deducted from the deposit, along with the possibility of returning any remaining balance (if applicable), as per clause 11.4.1. Additionally, Portal Self Storage reserves the right to seek compensation from the User for any remaining costs not covered by the deposit, as well as for lost profits during the period the space was unavailable (due to repairs or other similar reasons). The User agrees to pay any such amounts within 15 days of being notified.

By resolution

11.5. Portal Self Storage reserves the right to terminate the contract with the User at any time if there is a breach of any obligation set forth in these Terms and Conditions. In such cases, Portal Self Storage will notify the User by email of the non-compliance and provide a minimum of 3 days for the User to remedy the breach. If the breach is not addressed within the given period, the termination will become effective immediately.

11.6. Termination of the contract, as described in the previous clause, will result in the automatic deactivation of the User's access to the space. Additionally, the inspection and damage assessment procedures, as outlined in clauses 11.2 and 11.3, will be carried out.

RIGHT TO FREE RESOLUTION OF AGREEMENT

12. Right of free termination of the contract

12.1. This provision applies exclusively to contracts entered into with final consumers, as defined under Law No. 24/96 of July 31, and subsequent amendments.

12.2. The User has the right to cancel the contract free of charge within 14 calendar days, without providing any reason. This withdrawal period expires 14 days from the day the User receives the access instructions for the contracted space.

12.3. The User may notify their decision to terminate the contract by sending a clear and unequivocal written communication, either by registered letter or via email to the contact addresses of Portal Self Storage provided in these Terms and Conditions. If the User opts to send an email, Portal Self Storage will acknowledge receipt of the termination request by sending a confirmation email within 24 hours.

12.4. To comply with the termination period, it is sufficient for the User to send the communication exercising their right of free termination before the expiration of the 14-day period outlined in clause 12.2.

12.5. In the event of contract termination under this clause, the provisions of clauses 11.3 to 11.4 shall apply.

FINAL PROVISIONS

13. Intellectual Property

13.1. Stowify holds all intellectual property rights related to the platform and the technology used in the services provided by Portal Self Storage.

13.2 The content provided on the platform by Stowify, including but not limited to texts, images, trademarks (excluding those of Portal Self Storage), logos (excluding those of Portal Self Storage), and source code, is protected by intellectual property laws, including copyright and industrial property rights. These rights are owned or licensed by Stowify and its suppliers or licensors. The User acknowledges that they do not have the right to copy, reproduce, or use such content, in whole or in part, without the prior written consent of Stowify or the applicable intellectual property rights holder, except for any content owned by the User or other third parties.
Portal Self Storage's logos and trademarks are the property of Portal Self Storage, and Stowify acknowledges these rights as applicable.

13.3. The User agrees not to abuse or misuse the content, including copying, distributing, or using it in any unauthorised way. The User also agrees not to use software tools, such as robots, crawlers, or other automated mechanisms, to collect protected content.

13.4. The User agrees not to copy, translate, disassemble, decompile, or attempt to reverse engineer the platform's source or machine code, nor any third-party tools, applications, or software associated with its operation. The User also agrees not to remove any confidentiality or intellectual property notices.

13.5. The User agrees to fully reimburse Stowify for any indemnities, costs, or expenses arising from third-party claims related to the violation of their rights, including intellectual property rights, due to the User’s use of content made available through the platform and associated services. This includes any compensation paid to third parties through mutual agreement.

14. Personal Data Protection

Stowify, as the data controller, is committed to respecting your privacy. All personal data collected by us will be kept confidential and will not be sold, shared, or reused by third parties without your explicit consent. Any personal data provided will be processed in compliance with relevant legislation and best practices, ensuring the implementation of appropriate technical and organisational security measures to safeguard it. For further information on how we handle your personal data, please refer to our Privacy Policy, in addition to the notices provided in relevant sections.

15. Responsibility

To the fullest extent permitted by law, Stowify and Portal Self Storage shall only be liable for damages caused by intentional acts. Neither Stowify nor Portal Self Storage assumes responsibility for the continuous availability of this platform, particularly with regard to mobile networks, the Internet, and mobile devices.

16. User support and complaints

The User may send comments, suggestions, or complaints to Portal Self Storage via the email address [email protected]

17. Governing Law, Jurisdiction and Alternative Dispute Resolution

17.1. The provisions of this clause apply exclusively to sales made to final consumers, as defined in Law No. 24/96, of July 31, with subsequent amendments.

17.2. Portal Self Storage informs that, pursuant to the Consumer Protection Law, consumer disputes of low economic value (less than €5,000.00) are subject to mandatory arbitration or mediation, whenever, by express option of the consumers, these disputes are submitted to the arbitration court attached to legally authorised arbitration centres for consumer disputes. In the event of litigation, the final consumer may resort to any of these means and must be represented by a lawyer or solicitor (or may request legal aid, in accordance with the law).

17.3. Furthermore, under Regulation (EU) 524/2013 of the European Parliament and of the Council, the User can access the Online Dispute Resolution Platform (ODR) at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN, where information is provided on the possibility of using it to resolve their disputes.

17.4. Information is also available on the Consumer's Portal (https://www.consumidor.gov.pt) regarding the Alternative Dispute Resolution Entities for consumer disputes, to promote the extrajudicial resolution of national and cross-border disputes under Law No. 144/2015, of 8 September, with subsequent amendments. This applies when disputes are initiated by a consumer against a supplier of goods or service provider and involve the contractual obligations arising from contracts of purchase and sale or provision of services entered into between a supplier of goods or service provider and consumers residing in Portugal and the European Union.

17.5. Under the terms and for the purposes of the provisions of Article 18 of Law No. 144/2015, of 8 September, it is hereby informed that the Alternative Dispute Resolution (ADR) entity available is the Faro Consumer Conflict Arbitration Centre. The contact details for this entity are as follows:

Address: Ninho de Empresas, Edif. ANJE, Estrada da Penha, 3.º andar, sala 26 - 8000 Faro, Portugal
Email: [email protected]
Telephone: +351 289 823 135 (Monday to Friday: 9:00 - 13:00 / 14:00 - 17:00)
Telephone of the General Directorate of Consumer: 707 788 787
Website: https://www.consumoalgarve.pt

17.6. The Terms and Conditions and the contracts entered into through this platform will be governed by and construed in accordance with Portuguese Law. In the event of any dispute, the Parties agree to submit to the exclusive jurisdiction of the District Court of Portal Self Storage's headquarters, without prejudice to any mandatory legal provisions, particularly those related to consumer law.

The User declares that they have read and understood these Terms and Conditions and that they have had the opportunity to seek independent legal advice before accepting them. The User further acknowledges that this document constitutes the complete and exclusive agreement between them and Portal Self Storage, superseding any prior written or oral agreements or communications related to the subject matter of this contract.

Last Update: 2023-05-12 Previous